Support & Help Center

Contact us

📧 support@radimatch.app

We respond to all support requests within 1 business day. Include the email address associated with your RadiMatch account so we can help you faster.

Frequently asked questions

What is RadiMatch?

RadiMatch connects radiologists with hospitals and imaging facilities for locum (temporary) positions. Radiologists browse openings matched to their subspecialties, apply, chat with employers, and receive formal offers — all in the app.

How do I create an account?

Download RadiMatch from the App Store, choose whether you're a radiologist or an employer, and follow the sign-up steps. Radiologists complete a professional profile including licensure details; employers add their facility information.

I can't sign in — what should I do?

First check that your email and password are correct and that you selected the same account type you registered with. If you still can't sign in, email support@radimatch.app and we'll reset your access.

How do payments work?

Payments are processed securely through Stripe. Employers are billed monthly based on hours reported and confirmed by both parties. Radiologists receive direct payouts to their bank account. RadiMatch never stores your banking credentials.

How is my data handled?

We only collect the information needed to operate the service (profile, licensure, and payment details processed by Stripe). We never sell personal data. To request deletion of your account and data, email support@radimatch.app from your account email.

How do I delete my account?

Email support@radimatch.app with the subject "Delete my account" from the email address on your account. We'll confirm and permanently remove your account and associated data.